News for 'Customer Service Points'

Indian IT firms to see revenue decelerate by 5%: S&P Global Ratings

Indian IT firms to see revenue decelerate by 5%: S&P Global Ratings

Rediff.com25 May 2023

Macroeconomic (macro) concerns, along with a cautious approach towards discretionary information technology (IT) spending, will see the revenue for Indian IT firms decelerate by 5 per cent through 2024-25 (FY25), from the highs of 12-18 per cent in 2022-23, said analysts from S&P Global Ratings. "The reason behind this slow growth is a macro slowdown. "Customers are cutting their discretionary IT spending, especially on projects that take longer to deliver quantifiable outcomes. "We also acknowledge that there are still strong economic headwinds for the next few years," said Spencer Ng, associate director, corporate ratings, S&P Global Ratings, over a call in a media briefing.

'Public AI infrastructure we create would help startups'

'Public AI infrastructure we create would help startups'

Rediff.com9 Jan 2024

'Similar to the case of the digital payment system where the government created a public platform and others joined in, we are exploring a similar structure to create a PPP platform where the compute required for AI could be accessed by the small player.'

Sights And Dazzle Of Japan

Sights And Dazzle Of Japan

Rediff.com25 Jun 2024

Tokyo -- the songs Japan, Love In Tokyo and Sayonara from the 1966 Hindi film automatically pop up in the mind -- is buzzing and crowded like any other metropolis, discovers Deepa Gahlot. The modern apartment blocks are built cheek by jowl, so close together that one can open the window and borrow sugar from the neighbour in the next building. One of the fears of the Indian traveller is the unavailability of vegetarian food. Every city and town in Japan has an array of Indian restaurants that serve every variety of cuisine, right from Gujarati to Punjabi to Andhra and Kerala meals.

How carmakers in India are going hi-tech to woo customers

How carmakers in India are going hi-tech to woo customers

Rediff.com8 May 2017

Records of millions of car owners are mined to generate leads, pitch sales and get feedback to develop vehicles, says Ajay Modi.

Adani-Total Gas to invest Rs 20,000 cr in 8-10 yrs to expand city gas

Adani-Total Gas to invest Rs 20,000 cr in 8-10 yrs to expand city gas

Rediff.com29 Jun 2023

Adani Total Gas Ltd, the joint venture of billionaire Gautam Adani's group and French energy giant TotalEnergies, will invest Rs 18,000 crore to Rs 20,000 crore in the next 8 to 10 years to expand infrastructure for retailing CNG to automobiles and piping gas to households and industries, its CFO said. The company retails CNG to automobiles and pipes gas to household kitchens for cooking purposes in 52 licences that cover 124 districts of the country. It has 460 CNG stations in the country and about 7 lakh consumers of its piped cooking gas.

Religare board rallies behind chairperson Saluja, defends her share sale

Religare board rallies behind chairperson Saluja, defends her share sale

Rediff.com21 Nov 2023

The board of Religare Enterprises Ltd (REL) has rallied behind its embattled chairperson Rashmi Saluja, saying she had turned around the financial services company whose market cap has increased to about a billion dollars from under $100 million in March 2018. The board -- which is fending off an Rs 2,200 crore open offer by the Burman family -- said accusations had not only targeted Saluja but the entire Religare management that has made Religare debt free. "Our story has been one of resurgence under the guidance of the Board of Directors led by Saluja, executive chairman.

Paytm's Q1 earnings may be a blip; analysts positive on the stock

Paytm's Q1 earnings may be a blip; analysts positive on the stock

Rediff.com1 Aug 2023

While analysts assessed One97 Communications (Paytm) Q1FY24 results as in-line with guidance, the market was disappointed and the stock fell by around 5 per cent. Paytm reported a net loss of Rs 360 crore, but revenue grew 39 per cent year-on-year (YoY) to Rs 2,340 crore. It was supported by strong growth in gross merchandising value (GMV), higher disbursements and the addition of subscription devices.

Services sector output growth at 7-month low in April

Services sector output growth at 7-month low in April

Rediff.com6 May 2019

However, predictions that economic conditions will normalise after the elections underpinned optimism regarding the outlook and supported a stronger upturn in employment.

We're obsessed with customer, not competition, says Amazon's VP

We're obsessed with customer, not competition, says Amazon's VP

Rediff.com5 Jun 2014

Today, more about 35 per cent of Amazon's traffic is through mobiles.

TCS rated world's most powerful brand in IT services

TCS rated world's most powerful brand in IT services

Rediff.com3 Feb 2016

TCS' customer focus has been central to its recent success.

As of now Mobikwik has no plans to enter banking space

As of now Mobikwik has no plans to enter banking space

Rediff.com8 Nov 2023

'We are focused on playing on our strengths, which are technology, and building a large profitable business by working with banks as well as non-banks and NBFCs for loans.'

'There is space for a brand like Vistara'

'There is space for a brand like Vistara'

Rediff.com17 Aug 2022

'I am seven months into the job, but it feels like seven years.'

Shoppers need not stop: Dynamics of in-store payments is being rewritten

Shoppers need not stop: Dynamics of in-store payments is being rewritten

Rediff.com12 Jun 2023

In March this year, Worldline India launched Vabox (Voice Alert Box): merchants will now get instant audio alerts on the settlement of UPI (Unified Payments Interface) payments via QR codes in languages of their choice when customers check out. "They needn't worry whether the amount has been credited to their account," says Gulshan Pruthi, the firm's executive vice-president. The French payments giant will roll out 500,000 Vaboxes in the initial phase.

Get ready to meet Vistara's RADA at Delhi's T3

Get ready to meet Vistara's RADA at Delhi's T3

Rediff.com12 Jun 2018

The Tata-SIA airline Vistara is gearing up to station an indigenously developed robot, RADA, at its signature lounge at Delhi airport's Terminal 3. Powered by AI, the robot is programmed to scan boarding passes, provide information on the terminal, departure gates, real-time flight status and weather conditions of destination city etc. And RADA can also entertain people by playing games and multimedia content, says Sangeeta Tanwar.

'Cyber attackers are 10 steps ahead'

'Cyber attackers are 10 steps ahead'

Rediff.com4 Apr 2023

'Hacking of an ID or an account will have the same impact on a user in a city and one in a small town.' 'Security is like a railroad, you create it to last for every customer.'

7 Ways To Avoid Start-Up Failure

7 Ways To Avoid Start-Up Failure

Rediff.com28 Jun 2022

Companies that do not know why they are doing good also do not know why they are failing when they are on a downward slide, notes Baqar Iftikhar Naqvi, founder and CEO, Upriver, a sales accelerator firm.

Flavours of ICC Cricket World Cup final on apps: Food and flowers

Flavours of ICC Cricket World Cup final on apps: Food and flowers

Rediff.com20 Nov 2023

As the Men in Blue took on Australia in an intriguing ICC Men's Cricket World Cup final in Ahmedabad on Sunday, the orders on quick delivery platforms reflected the pulsating mood of the nation.

'India is big enough to have over 4 airlines'

'India is big enough to have over 4 airlines'

Rediff.com28 Oct 2023

'Within five years, we should be achieving more on the international front than what it took most airlines 15 to 20 years back.'

Air India's 5-year plan - 30% domestic market share

Air India's 5-year plan - 30% domestic market share

Rediff.com16 Sep 2022

The Tata Group-owned Air India has readied a five-year transformation plan, which is expected to take its domestic market share to 30 per cent, up from 8.4 per cent logged in June. IndiGo leads with a market share of 58.8 per cent. The transformation plan--Vihaan.AI-unveiled on Thursday revolves around tripling the domestic market share with investments in new aircraft, technology and improvements in customer service.

Aim to double every 4 years: HDFC Bank MD after merger

Aim to double every 4 years: HDFC Bank MD after merger

Rediff.com1 Jul 2023

Having successfully executed the merger with parent HDFC, HDFC Bank's managing director and chief executive Sashidhar Jagdishan on Saturday said the country's largest lender aims to double every four years. In a letter to the over 4,000 employees from HDFC who joined the bank's rolls on Saturday, Jagdishan said the future is bright, and the work on realising the potential of the merger starts now. "The runway for financial services and mortgage, which are so underserved and under penetrated, is going to be very large. HDFC Bank - the combined entity - with a large and growing distribution and customer franchise, more than adequate capital, healthy asset quality and profitability, will be best positioned to capture growth.

Analysts slash SBI Card's earnings estimates post Q2 result

Analysts slash SBI Card's earnings estimates post Q2 result

Rediff.com7 Nov 2023

Poor earnings show in the September quarter (Q2FY24), with hints of likely weakness in asset quality going ahead, forced analysts to cut earnings estimates of SBI Cards and Payment Services (SBI Card). On the bourses, shares of the State bank of India arm tumbled 7.4 per cent to Rs 732 apiece on the BSE in the intraday trade as investors factord in near-term concerns. Analysts at Motilal Oswal Financial Services, for instance, slashed SBI Card earnings by 8 per cent and 10 per cent for FY24 and FY25, respectively, as they expect the company to face pesistent magin pressure.

More Freebies In The Interim Budget?

More Freebies In The Interim Budget?

Rediff.com15 Dec 2023

The rising goods and services tax (GST) and personal income-tax collections may bolster the Narendra Modi government's ability to announce new schemes or enhance existing ones.

Citing National Security, India Bans Chinese Cos

Citing National Security, India Bans Chinese Cos

Rediff.com8 Jun 2023

The government believes firms which are subject to China's laws could be forced to hand over information to Beijing's security services.

Tatas bring in talent from group companies to revive Air India

Tatas bring in talent from group companies to revive Air India

Rediff.com16 Apr 2022

Due to the group's presence across multiple businesses, it is in a unique position in the aviation industry to bring the best of talents.

IPL 2023: The Rs 5,000 Crore Battle!

IPL 2023: The Rs 5,000 Crore Battle!

Rediff.com6 Mar 2023

This season, the nature of the advertising game has changed dramatically with TV and digital rights going to different entities.

The scramble to lure the Rs 1k-2k phone customer

The scramble to lure the Rs 1k-2k phone customer

Rediff.com16 Nov 2017

With slower than expected growth in smartphone penetration, operators and OEMs are joining hands to provide affordable mobile devices with attractive offers.

Uday Kotak will be non-executive board member in Kotak Mahindra Bank

Uday Kotak will be non-executive board member in Kotak Mahindra Bank

Rediff.com15 Jul 2023

Ahead of the end of his term as the Kotak Mahindra Bank's chief executive and managing director, Uday Kotak has said he will be a "non-executive board governance member and a strategic shareholder" going ahead. In the private sector lender's annual report, the last such message from him as the MD and CEO before he relinquishes the position at the end of 2023, Kotak reminisced about the institution's journey, pointing out that Rs 10,000 invested in 1985 is worth over Rs 300 crore today. "Going forward, I see my role as a non-executive board governance member and a strategic shareholder with a long term perspective of nurturing a world class institution," Kotak said in the annual report.

Why Bankers Love 'Casa'

Why Bankers Love 'Casa'

Rediff.com13 Nov 2023

Every banker loves the four-letter word Casa as it plays an important role in lowering the cost of deposits. Every bank wants to increase its Casa, as a higher portion of Casa in the overall deposit liability brings down its cost of money, points out Tamal Bandyopadhyay.

Raveendran puts Rs 4K cr own wealth into Byju's

Raveendran puts Rs 4K cr own wealth into Byju's

Rediff.com6 Dec 2023

Byju Raveendran, founder of educational technology (edtech) firm Byju's, has injected around Rs 4,000 crore of personal capital into the company in recent months. This move comes as the company grapples with challenges, including securing fresh capital, delays in financial reporting, and legal disputes with lenders. "Raveendran has pledged personal property to assist the company in dealing with the crisis. "He conveyed to employees that despite perceptions of being a billionaire, he has reinvested a major portion of his wealth back into the company," said a person familiar with the matter.

Airtel launches DTH service, offers 175 channels

Airtel launches DTH service, offers 175 channels

Rediff.com7 Oct 2008

The service, offering 175 channels, will be initially available to customers in 62 cities -- starting October 9, 2008 -- through 21,000 retail points, including retail relationship centres across the country. Later, it will be expanded to 252 cities.

Airtel launches blue collar job search service

Airtel launches blue collar job search service

Rediff.com24 Jun 2009

'Blue collar jobs like those of a driver, cook, guard have a steady demand at all times. Many people competent in these domains would be looking out for these jobs at any given point in time. Keeping this in mind, Airtel has made use of communication services and launched this offering to bridge the demand and supply gap,' V Venkatesh, CEO, Mobile Servies, Bharti Airtel, Karnataka, said.

Outbound travel picks up, India remains top source for several countries

Outbound travel picks up, India remains top source for several countries

Rediff.com9 Jan 2023

Travel from India increased significantly after resumption of direct flights in March, Turkiye Tourism Board said, with destination weddings contributing to arrivals

GST and states, a reality check of how indirect tax system is working

GST and states, a reality check of how indirect tax system is working

Rediff.com15 May 2023

Taiwan in 1951 came up with an ingenious plan to improve tax compliance: citizens taking receipts for purchases could use them as lottery tickets. Customers were incentivized, and businesses found it hard to evade taxes. The plan's success prompted other countries, Slovakia and Greece among them, to launch similar initiatives. India doesn't seem to find the need yet for such schemes amid surging goods and services tax (GST) collections.

Byju's in talks with investors to raise $300 mn in return for more controls

Byju's in talks with investors to raise $300 mn in return for more controls

Rediff.com2 Jan 2024

With investors asking for a change in the board structure at Byju's, the edtech giant's founder and chief executive officer (CEO), Byju Raveendran, is now asking them to put $300 million into the company for more control. The company has rung up $5.8 billion from investors such as General Atlantic, Sofina, the Qatar Investment Authority, Sumeru Ventures, Vitruvian Partners, BlackRock, Chan Zuckerberg Initiative, Sequoia, Silver Lake, Bond Capital, Tencent, and Tiger Global.

Paytm bank rolls out the goodies on launch

Paytm bank rolls out the goodies on launch

Rediff.com23 May 2017

Every customer, on opening a Payments Bank account, will get a cashback of Rs 250 as soon they bring deposits of Rs 25,000 in their bank account. The account will have zero balance requirement and every online transaction (such as IMPS, NEFT, RTGS) will be free of charge.

Services sector activity falls from 21-month peak in August

Services sector activity falls from 21-month peak in August

Rediff.com5 Sep 2018

Business confidence remained positive in August and was driven by upbeat forecasts of sales, an expected improvement in demand and promotional activities

How Jio plans to auction spectrum required by NGSO

How Jio plans to auction spectrum required by NGSO

Rediff.com14 Jun 2023

Reliance Jio has suggested an alternative plan to the The Telecom Regulatory Authority of India (Trai) under which spectrum required by non-geostationary orbit satellite (NGSO) operators to run their gateway terminals should be auctioned geographically, based on districts, rather than circles as done for mobile services. For spectrum which would be required to connect user terminals (like individual homes), Jio has suggested it should be auctioned frequency-wise and exclusively to an operator at a pan-India level. The move is significant as the auctioning of satellite space spectrum has been vehemently opposed by low earth orbit satellite operators (satellites which circle at low altitudes of 200-2000 km).

Uber India gears up for electric future but...

Uber India gears up for electric future but...

Rediff.com19 Jun 2023

By 2025, Uber projects that 25,000-30,000 cars -- or 12 to 16 per cent of vehicle additions -- would be EVs, reports Surajeet Das Gupta.