News for 'Customer Service Points'

HDFC Bank plans digital launches in 2-3 qtrs

HDFC Bank plans digital launches in 2-3 qtrs

Rediff.com23 Mar 2022

With the banking regulator lifting restrictions on HDFC Bank's digital initiatives, the largest private sector lender is now girding up to launch a clutch of customer-facing applications (apps), which will act as stepping stones in its journey to morph into a technology (tech)-led bank from a conventional one. Following repeated outages in its digital offerings, the Reserve Bank of India (RBI) had barred HDFC Bank from issuing new credit cards in December 2020 and prevented it from going ahead with its digital launches. The embargo on issuing credit cards was lifted in August 2021 and the ban on digital launches was lifted last week.

Air India's rise could impact 3 Gulf hubs: Saudia

Air India's rise could impact 3 Gulf hubs: Saudia

Rediff.com7 Jun 2024

Air India (AI)'s rise could be at the expense of three "super-connector" hubs - Doha in Qatar, and Dubai and Abu Dhabi in the UAE - as the Indian passenger would any day prefer direct flights of their national airline that is providing excellent on-time service, Arved von zur Muehlen, chief commercial officer of Saudia Airlines, said on Thursday.

Bajaj Finance sinks 8% amid rising NIM pressure

Bajaj Finance sinks 8% amid rising NIM pressure

Rediff.com4 May 2024

Investors shunned shares of Bajaj Finance on Friday, a day after the non-banking financial company (NBFC) reported a sharp contraction in its net interest margin (NIM) for the March quarter of the financial year 2023-24 (Q4FY24). The losses accounted for a fifth of the benchmark S&P BSE Sensex's 609-point loss. Most brokerages have tamed their earnings expectations for the next couple of quarters, after the management said it expected the pressure on NIMs to continue in the near term.

With Paytm deal, Zomato spices up growth menu

With Paytm deal, Zomato spices up growth menu

Rediff.com31 Aug 2024

Food delivery platform Zomato has laid the foundation for its third vertical of growth by agreeing to acquire Paytm's entertainment and ticketing business, said analysts on Thursday (August 22). Zomato, which also runs a quick commerce business called Blinkit, will strengthen its 'going out' offering but the acquisition may take time to yield results, they said. "Paytm's entertainment and ticketing arm will be part of Zomato's District app, which is due to be launched in the coming weeks.

Weak Demand Leads To Drop In Headcount At IT Majors

Weak Demand Leads To Drop In Headcount At IT Majors

Rediff.com30 Apr 2024

While the current headcount reduction has more to do with slowing demand, the rise of artificial intelligence will impact jobs in the future.

'Workforce Aspirations Are Changing'

'Workforce Aspirations Are Changing'

Rediff.com29 Aug 2024

'It is not that employee work is not happening if you don't see it.'

Has Paytm Woken Up Too Late?

Has Paytm Woken Up Too Late?

Rediff.com20 Feb 2024

Has Vijay Shekhar Sharma given up on the bank? For now, he seems to be on a save-OCL mission. The bank will face its logical end, observes Tamal Bandopadhyay.

Where Would India Be Without Dr Singh?

Where Would India Be Without Dr Singh?

Rediff.com27 Dec 2024

What stood out in his 15-year journey as a member of the political executive at the Centre was his glowing record as India's most successful and effective finance minister. Both as prime minister and finance minister, he understood the importance of gradualism, except when the economy or the polity was in a crisis.

Bank frauds: Limited liability for customers?

Bank frauds: Limited liability for customers?

Rediff.com22 Aug 2016

If RBI's recommendations are finalised, it will give more teeth to the existing fair practice code

A Small Line Of People Crossed Into India

A Small Line Of People Crossed Into India

Rediff.com19 Aug 2024

When I asked Krishna Gopal Sengupta, who had travelled through Bangladesh from Chittagong to Petrapole if the interim government had made any impact at ground level, he said, "it's been only a couple of days. They will need some time." Shyam G Menon reports from Petrapole, India's entry point with Bangladesh.

Analysts wary of Vodafone Idea's falling subscribers, broadband users

Analysts wary of Vodafone Idea's falling subscribers, broadband users

Rediff.com14 May 2024

Vodafone Idea's (Vi's) subscriber loss reduced to a seven-month low in March, and alongside the company added 1.1 million broadband users after two months of net loss -- two things analysts have noted as key trends that need to be monitored. While Vi has been losing customers for more than two and a half years now, the churn reduced to below a million after five straight months in March, the Telecom Regulatory Authority of India (Trai) data has shown. "Jio's softer than usual subscriber growth in March, and VIL's slowing subscriber market share loss are key trends to keep an eye on going forward," global investment banking and financial services major UBS said in an analyst note.

'Markets may experience turbulence'

'Markets may experience turbulence'

Rediff.com22 Nov 2023

'...similar to the 2008 global financial crisis, the 2012 taper tantrum, or the 2018 midcap crash.' 'This could lead to a substantial decline in activity and revenues for the broking industry.' 'When this will happen is uncertain, but as brokers, we must be prepared for such a downturn.'

How to make the most of RBI's new customer-friendly credit card rules

How to make the most of RBI's new customer-friendly credit card rules

Rediff.com9 May 2022

The Reserve Bank of India (RBI) announced new rules for credit cards, applicable from July 1. "These directions cover the general and conduct regulations relating to credit, debit and co-branded cards which shall be read along with prudential, payment and technology & cyber security related directions applicable to credit, debit and co-branded cards, as issued by the Reserve Bank," the circular by RBI said. Business Standard culled out key rules from the list, and asked financial experts for advice on them, along with the thumb rules one needs to follow while using credit cards.

Why RBI Flagged Small Loans As Risky

Why RBI Flagged Small Loans As Risky

Rediff.com6 Aug 2024

In FY24, loans given out by such firms had topped a whopping Rs 146,517 crore, up by 49 per cent year-on-year and spread over 10.19 million accounts (up 35 per cent).

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

WazirX Breach: 'Recovering Stolen Crypto Is Hard'

Rediff.com22 Jul 2024

'A lot of them are converted to other tokens, and since crypto is dealt with internationally, it can go to any exchange in any country.'

IT services firms wake up to client leakage

IT services firms wake up to client leakage

Rediff.com19 Nov 2018

Despite higher gross additions, growth in overall customer base has been tepid for these companies, says Debasis Mohapatra.

Crypto firms bank on fair play as Binance logs into FIU-IND

Crypto firms bank on fair play as Binance logs into FIU-IND

Rediff.com20 May 2024

The regulatory gap between crypto firms registered with the Financial Intelligence Unit-India (FIU-India) and unregistered offshore entities is expected to narrow, industry players said, after global crypto players Binance and KuCoin received approvals to register with India's anti-money laundering unit.

Telcos eye loyal customers to boost revenue gains

Telcos eye loyal customers to boost revenue gains

Rediff.com12 Feb 2019

With telecom disruptor Reliance Jio not raising tariffs, incumbents Bharti Airtel and Vodafone Idea are focusing on the minimum monthly recharge and higher first recharge offers to ensure they retain only loyal and revenue-incremental subscribers, reports Romita Majumdar.

Pune firm has a great plan for Jet's 'fauji' customers

Pune firm has a great plan for Jet's 'fauji' customers

Rediff.com23 Apr 2019

The firm, udChalo, is a portal founded by the wards of Army men and it provides for personal travel needs of armed forces, paramilitary forces and their family members.

PMC Bank customers not to get Rs 5 lakh deposit cover in first lot

PMC Bank customers not to get Rs 5 lakh deposit cover in first lot

Rediff.com31 Oct 2021

Customers of stressed Punjab & Maharashtra Co-Operative Bank (PMC Bank) will not get up to Rs 5 lakh insurance cover in the first lot as the multi-state co-operative bank is under the resolution process. Deposit Insurance and Credit Guarantee Corporation (DICGC) in the first lot will pay customers of 20 stressed banks except PMC Bank. For the first lot, the mandatory 90 days period concludes on November 30.

Is Technology Important In Banking?

Is Technology Important In Banking?

Rediff.com14 Mar 2024

'Just the amount of work which is there just to become more and more successful in banking. For this to happen you need to have leaders who understand technology.'

Why did IndiGo share price fall 5% post Q1 2024-25 results?

Why did IndiGo share price fall 5% post Q1 2024-25 results?

Rediff.com31 Jul 2024

IndiGo share price today: IndiGo share price fell as much as 4.8 per cent to a low of Rs 4,275 per share on the BSE in Monday's intraday trade as investors booked profit in the stock post a its April-June quarter (Q1) results for financial year 2024-25 (FY25). The stock ended 1.36 per cent lower at Rs 4,430 as against a 23-points gain in the benchmark BSE Sensex. The selling also got exacerbated as the management commentary, post Q1FY25 results, highlighted that inflationary pressure could likely dent July-September (Q2FY25) performance.

Blinkit, Zepto ignite the quick commerce firestorm

Blinkit, Zepto ignite the quick commerce firestorm

Rediff.com25 Mar 2024

After a tentative start, quick commerce (q-commerce) is ablaze, with Blinkit and Zepto slugging it out in a market distinct from other competitors. The latest entrant is Flipkart, which is ramping up its infrastructure in around 12 cities where it will launch the service in the next six to eight weeks, taking on existing players such as Blinkit, Zepto, Instamart, and BigBasket, among others. According to data analysed from Sensor Tower by BofA Global Research, the daily active user (DAU) base of Blinkit has grown by 58 per cent between February 2023 and February 2024.

Labour Pains, The Silent Crisis Undermining India's Infrastructure Boom

Labour Pains, The Silent Crisis Undermining India's Infrastructure Boom

Rediff.com11 Jul 2024

Severe skilled, unskilled shortage threatens to pull emergency brakes on India's industrial engine.

'If You Want To Invest Directly, Ensure...'

'If You Want To Invest Directly, Ensure...'

Rediff.com27 Aug 2024

'...you evaluate three key factors before committing your money.'

Rediff's Wave Rider Retires!

Rediff's Wave Rider Retires!

Rediff.com1 Nov 2024

We asked colleagues, present and past, to reflect on a man who has made such a difference to their lives and careers. Here it is then, a rich collection of memories that offer enchanting glimpses of the enigmatic Ajit Balakrishnan.

Indian customers are biggest victims of banking frauds

Indian customers are biggest victims of banking frauds

Rediff.com30 May 2018

One of every four people in the 27-37-year age group, the most prolific in using digital banking apps, reported a fraud in the past year

CBIC Goes Soft On GST Investigations

CBIC Goes Soft On GST Investigations

Rediff.com23 Apr 2024

The principal commissioner has been made responsible for developing and approving any intelligence, conducting search, and completing investigations and relevant subsequent actions, including at the lower field formations, points out T N C Rajagopalan.

Retail broking industry's top line set for a five-year leap: Bain & Company

Retail broking industry's top line set for a five-year leap: Bain & Company

Rediff.com11 Dec 2023

The retail broking industry's top line could more than double over the next five years, according to the estimates of consultancy firm Bain & Company. The industry, which facilitates stock market trading for investors, has already witnessed its revenues double from Rs 14,000 crore during 2018-19 (FY19) to Rs 27,000 crore in 2022-23 (FY23), reflecting an annualised growth rate of 17 per cent. "This growth has been fuelled by the emergence of India's mass-affluent and affluent segments, coupled with increasing financial literacy.

Saurabh Netravalkar And The H-1B Dream

Saurabh Netravalkar And The H-1B Dream

Rediff.com11 Jul 2024

The US needs to understand that it could potentially lose out on attracting several Netravalkars in the future if it curbs the influx of such industrious Indian immigrants, argues Vishal Menon.

40-year-old fintech gurus need 60-year-olds to handhold them

40-year-old fintech gurus need 60-year-olds to handhold them

Rediff.com19 Mar 2024

The message is clear: The 60-year-old wise uncles need to handhold the 40-year-old entrepreneurs when, obsessed with ambition and greed for growth, they become a victim of hubris, points out Tamal Bandyopadhyay.

'Journey from $50 million to $250 million is hardest'

'Journey from $50 million to $250 million is hardest'

Rediff.com8 Jun 2024

'We are looking at the next target which is to be a $1 billion ARR firm in the next 4-5 years.'

Customs clearance takes the super-fast track

Customs clearance takes the super-fast track

Rediff.com11 Sep 2009

A silent revolution is taking place in the country's airports and ports -- one that will alter India's notoriously troublesome Customs clearance procedures, both at entry and exit points.Export consignments will no longer have to undergo the drudgery of long Customs clearance procedures. And the facility will be extended to courier services or even passengers after some time. Such a system exists for imported goods and has met with a huge success.

Home Loans: To Top Up Or Not To Top Up?

Home Loans: To Top Up Or Not To Top Up?

Rediff.com6 May 2024

The home loan top-up, a kind of secured multipurpose personal loan, is on the regulator's radar, points out Tamal Bandyopadhyay.

Online Shoppers, Please Read This!

Online Shoppers, Please Read This!

Rediff.com13 Dec 2023

An online company would show a particular price to the customer and then quickly increase the cost after analysing consumer behaviour or detecting any kind of desperation.

Rising cost of goods, services affecting purchasing decisions in India: EY report

Rising cost of goods, services affecting purchasing decisions in India: EY report

Rediff.com11 May 2022

A majority of the Indian consumers are bullish about their financial situation in the next one year, but have raised concerns over rising cost of goods and services, which is affecting their purchasing decisions, according to an EY report. Moreover, uncertainty around managing rising living costs is driving over 80 per cent in India to save more money, said the findings of the ninth edition of the EY Future Consumer Index for India. The Index for India reaffirms the "positive outlook" of the Indian consumers as 77 per cent expect positive changes in the financial situation, in the next one year.

How Maruti plans to serve customers better

How Maruti plans to serve customers better

Rediff.com5 Apr 2018

The move is prompted by the disruption in the car usage pattern caused by the app-based ride-hailing companies such Ola and Uber

Will Ombudsman Fix Air Travel Hassles?

Will Ombudsman Fix Air Travel Hassles?

Rediff.com26 Mar 2024

'The ministry may like to consider setting up an ombudsman similar to electricity ombudsman and insurance ombudsman, to ensure a time-bound resolution of consumer issues within the airline sector.'

Mercedes-Benz's mega India plans: 12 new launches and double digit sales growth

Mercedes-Benz's mega India plans: 12 new launches and double digit sales growth

Rediff.com16 Jan 2024

Mercedes-Benz India is aiming to post double-digit growth in sales volume during 2024 as it plans to launch over 12 car models during the year, says its managing director and CEO Santosh Iyer. The German carmaker, which leads the luxury car market in the country, recorded 10 per cent year-on-year (Y-o-Y) growth to 17,408 units in 2023. "For 2023, we always said that the growth would be in double digits.